Every Use
Deserves Careful Attention.

Before and after use, clean the contact area with warm water and a mild, dedicated cleaning agent, and then dry it with a lint-free soft cloth. Do not use alcohol, strong acid or alkaline cleaning agents, or high-temperature disinfection. Please refer to the instructions provided with the product for specific guidance.

IPX7 typically indicates that the device can be briefly submerged in water under specified conditions. The charging port must be fully sealed and must not come into contact with water while charging. The waterproof structure may vary among different products, so please prioritize following the corresponding instructions.

It is recommended to complete a full charge before the first use. For most products, the indicator light will remain on or turn off after being fully charged. The specific status should be determined according to the product manual. Please use a compatible charging cable and avoid charging in a humid environment.

Consumer orders are defaulted to use neutral outer boxes and privacy information processing, with no specific product names displayed on the outer packaging. Orders on third-party platforms are subject to the logistics rules of the corresponding channels.

After confirming that the product is completely dry, store it separately in a cool and ventilated place, avoiding direct sunlight, heavy pressure, and high temperatures. It is not recommended to have long-term direct contact with different silicone or TPE materials.

Please retain your purchase voucher and product batch information, and record the fault phenomenon or video. Contact us through the customer service portal on this page. Our customer service team will provide a solution based on the product status and purchase channel.

Use information only within the scope necessary for order processing, customer service, after-sales communication, and regulatory requirements. The forms in the prototype of the official website do not save submitted content, and the actual privacy policy and system settings of the official website shall prevail.

Consumer orders are defaulted to use neutral outer boxes with necessary information processing, and the outer packaging does not display specific product names. Orders on third-party platforms are subject to the logistics labels of the corresponding channels and platform rules.

We will not use personal information for marketing purposes unrelated to order fulfillment and after-sales support without authorization. When it comes to subscriptions, events, or membership services, clear authorization and cancellation options should be provided.

If non-human functional failures occur during the warranty period, please retain your purchase record, product batch information, and fault description, and contact customer service for resolution. Customer service will provide a solution based on the product status, purchase channel, and inspection results.

Due to the explicit hygienic properties of intimate products, in principle, unsealed contact products without quality issues are not supported for unjustified returns or exchanges. Unsealed orders must be handled according to the after-sales rules of the purchasing channel.

Products purchased through e-commerce platforms, dealers, or offline channels will be handled preferentially according to the original purchase channel's after-sales policy. Official website customer service can assist in determining the type of issue and provide necessary product information for verification.